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2008 Tribalization of Business Study – preliminary results

Thursday, April 24th, 2008 Posted in business model innovation, communities | No Comments »

Here is the presentation with the preliminary results of the 2008 Tribalization of Business Study (produced by Deloitte, Beeline Labs, and the Society for New Communications Research (SNCR)), which I ... Read more..

One more time…can marketing be a conversation?

Wednesday, April 23rd, 2008 Posted in marketing, word of mouth | 11 Comments »

Joseph Jaffe delivered the Society for New Communications Research keynote speech last night. During his presentation he was making the case that marketing can be conversational. As I have written before, ... Read more..

Consumers use social media to share customer care experiences

Tuesday, April 22nd, 2008 Posted in Consumer generated media, buying behaviour, customer service, marketing, word of mouth | 1 Comment »

A new research study by the Society of New Communications Research (disclosure - I am a senior fellow in the society and have been peripherally involved with the study), “Exploring ... Read more..