fast cash

How Lenovo regained my trust as a customer…

Wednesday, June 11th, 2008 Posted in best practices, customer service, marketing | 12 Comments »

As you may recall, I had my share of problems with my last laptop, which culminated in a bad customer service experience. I was sufficiently incensed to blog (see ... Read more..

Next day on-site service is not what it seems to be at Lenovo…

Thursday, March 20th, 2008 Posted in worst practices | 1 Comment »

[Update 6/11/08 - I wrote the story of how Lenovo Wow'd me and turned me into a loyal customer once again here]  After spending 7 hours diagnosing my 8 month old ... Read more..

Join us for an exciting discussion – Marketing 2.0 – A View From the Trenches

Monday, December 10th, 2007 Posted in best practices, blogging, marketing | 1 Comment »

On Thursday 12/13 at 1pm EDT we will be conducting a public round table discussion with Lenovo's VP of Online Marketing, David Churbuck, and SAP's VP of Social Media Relations ... Read more..