Wednesday, June 11th, 2008 Posted in best practices, customer service, marketing | 12 Comments »
As you may recall, I had my share of problems with my last laptop, which culminated in a bad customer service experience. I was sufficiently incensed to blog (see ... Read more..
Thursday, March 20th, 2008 Posted in worst practices | 1 Comment »
[Update 6/11/08 - I wrote the story of how Lenovo Wow'd me and turned me into a loyal customer once again here]
After spending 7 hours diagnosing my 8 month old ... Read more..
Monday, December 10th, 2007 Posted in best practices, blogging, marketing | 1 Comment »
On Thursday 12/13 at 1pm EDT we will be conducting a public round table discussion with Lenovo's VP of Online Marketing, David Churbuck, and SAP's VP of Social Media Relations ... Read more..