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The right balance between protecting and annoying your community champions

Friday, August 22nd, 2008 Posted in communities, customer service, social networking | 2 Comments »

When you have a vibrant community, you need to protect your members from other members who might not have the best interest of the community at heart - like spammers ... Read more..

[upcoming webinar] Should your business be friends with Facebook

Thursday, June 19th, 2008 Posted in social networking | No Comments »

Next Wedensday I will be participating in a webinar where we will report back on new research about the business use of Facebook. The research was led by Jenny Ambrozek; Victoria ... Read more..

Interview with Craig Newmark

Saturday, January 19th, 2008 Posted in Interesting Links, communities | 2 Comments »

Here is the recording of an interview we did for the Marketing 2.0 Group in Facebook with Craig Newmark. The main interviewer for the session was Rob Patterson. I will ... Read more..

[friday fun] Facebook in 30 years

Friday, December 21st, 2007 Posted in Interesting Links | No Comments »

From John Cow (via Ignite Social Media)  [photopress:30yearsoffacebook.gif,full,centered] Read more..