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October 11, 2005
A great customer service experience
(Posted by francois to: best practices )After writing about so many bad customer service experiences, I felt like I should document this positive one as well.
I have been hosting this blog at 2M Host. Their service comes with Movable Type, 500MB storage, 25,000MB monthly transfer 20 sub-domains with FTP 50 pop 3 email addresses and some more stuff - all for $6.95/month.
Having increasingly been the subject of SPAM lately, I thought of upgrading to MT3.2 with the new spam plug-ins. I logged a support ticket on Saturday asking if they could upgrade me. They responded almost instantaneously instructing me to do a site backup first. Since they use cpanel as their user admin console, it took me two clicks to get my full backup. I emailed support again on Sunday telling them that I was ready with my backup and got another quick response to inform me that they were working on it, followed by a message the next morning that my site had been upgraded.
To me, that's an awfully smooth customer service experience for a product that only costs $6.95/month! Forgive me for being impressed...
[Technorati Tags: customer service customer support]
Posted by francois at October 11, 2005 1:29 PM | Bookmark This
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