Emergence Marketing

Today I have discovered that Comcast does not care about customer service for those who wish to downgrade or cancel service. I called 888-COMCAST and entered the correct info as prompted. I sat on hold for about 8 minutes while an extended Comcast commercials played as their hold music. I was so very frustrated and thought that I would call and enter information that would appear that I was trying to upgrade and in under 1 minute, I had someone on the phone eager to assist me. I left her know the real reason I was calling and she told me that she would transfer me to the department that could take care of that and I responded with a curt "No, do not transfer me!". I explained my problem with being on hold and she just as curtly retorted that she couldn't help me and that she was not going to do anything other than transfer me. Her name was "ROSE" and I could feel whole body tensing with fury as I saw on hold waiting for someone to pick up. I called back again with the strategy of wanting to complain and also get my service disconnected and again, minutes later someone picked up and I asked for the "Customer Service" department and she said, Yes, that is me." I explained my experience and needed to cancel. AGAIN, she said that she is actually the "technical" issue department and could not disconnect service. I told her to not transfer me and she sweetly explain that she couldn't help me and so I said, "If you are going to transfer me then transfer me to a manager." she said no problem...I was back to where I was on my first call, on hold listening to their commercial. I was furious and decided that I would do it online but that isn't possible You simply cannot find any way of canceling your service online - you had to call and sit on hold until someone decided they were ready to pick up. I couldn't understand that they would treat me like that because it wasn't not as if I went with their competition, I moved and my husband has already upgraded us to the triple play package in our new home. They don't really care whether you are still a customer or not. I found a way to cheat when I searched online and found so many blogs and articles about this very issue. I followed instructions left by a previously burnt customer and within 3 minutes, I had my service disconnected, a final bill in the mail and the address where to drop of the cable boxes. I hate Comcast now regardless of whether I am a customer or not. I won't deal with them myself and when my husband decides he doesn't want to deal with them for us, we'll definitely go to a competitor!