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June 30, 2005

New product development & entrepreneurship

Joe Kraus has a great post on how it took $3M to start Excite and only $100K to launch Jotspot (here - via O'Reilly Radar). The reasons he lists are hardware being 100X cheaper, software infrastructure being free, greater access to global labor markets, and search engine marketing.

That is so true! The new environment also allows for "micro-businesses". I know many people that have self-funded and launched online applications that would have required a full staff, funding, and offices before.

$50-100K gets you a long way these days!

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great conversation on blogs and politics on the connection

Rebecca MacKinnon from the Berkman Center is chatting with Dick Gordon on blogs in China (here), Iran and other places - very cool!

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June 29, 2005

Baby Gender Mentor

As I was driving to a meeting today I heard Robin Young at Here and Now talk (here) about this new product - the baby gender mentor. The product costs less than $300 and reveals the gender of a baby with 100% accuracy only five weeks into the pregnancy. Oh - and its like a home pregnancy test - it only requires a finger prick.

Having read about the horrible results of sex selection in countries like China - my first reaction was one of disgust. How could a company be so unethical as to launch a product that could eventually lead to wars. That is indeed one of the accepted potential outcomes of a society with a large imbalance between the number of males vs. females.

But as I thought about it some more, I realized that if that company were not to do it, someone else probably would - concluding that there must be a better way than expecting "self-policing" on the product manufacturers' part. So maybe this is where we should have our Government step in? Nah...look at the stupidity of the stem cell research "virtual" ban imposed in this country. Referendums? Probably too complicated. Economic boycotts - maybe... at first, that seems to be the best form of self-regulation - relying on the intelligence of crowds to not buy goods that they do not approve of. But in the face of big corporate ad spending and its opinion-forming capabilities, somehow that solution seems to be flawed as well.

When your ethics are not the same as mine - that makes for very difficult conversations...

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June 28, 2005

Funny...

Check this out...

africa6_.jpg

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Corante launches Futuretense blog

Futuretense, a group blog on the future of work edited by Elizabeth Albrycht went live today. Contributors include Dave Desforges, Jim McGee, Regina Miller, and Jim Ware - a great team and a great topic!

(I was in the know on that one as I have been doing some work with those guys, but it is still fun to see it come online.)

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For most software companies hosted offerings are the way to go...

I was chatting with the new CEO of a software startup (a restart really) who was complaining about the fact that his product team never realized the importance of having their product available as a hosted solution rather than as an installable one.

In most cases I believe that software startups should offer their products as a hosted offering. In this case especially - where the application is primarily used by sales and marketing departments. The reasons for that are pretty straightforward. First let's look at the main barriers to adopting new technology (see here for more details - based on Rogers):

  • perceived risk
  • triability
  • complexity
  • compatibility
  • observability
It is a no-brainer that a hosted solution is easier to try. It will also be easier for a startup to reduce the perceived risk of trying or even implementing the solution - taking care of the first and third bullet. Lastly, and especially for process-based applications, it will make it easier to use the app in a cross-enterprise environment - meaning that you can now target applications with embedded viral characteristics. Every time someone uses your product with someone on the outside, they are implicitly retelling your story.

One interesting dilemma about hosted applications is whether they should become your only offerings. I am of the opinion that they should - especially if you are an emerging company. First of, and if you are a startup, you do not have the resources to manage two business models. But perhaps more importantly, I do not believe that the two models can coexist under one entity. The needs and characteristics of both offerings are too divergent - both internally as well as for the customer - to be positioned as "alternatives."

Back in the late 90's, when the 1.0 ASP models came out, there was a lot of religion about not outsourcing or hosting mission-critical data outside the firewall. That issue has largely gone away by now. Most companies' IT departments have developed certification programs for hosted applications. Which brings up another great advantage for hosted applications - they do not need to become a part of the IT roadmap - giving you and your customers a chance for speedier adoption and demonstrating faster that you can do well on the last bullet as well.

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June 27, 2005

I took the MIT weblog survey!

And when you do, you get to choose one of those little logos.

Take the MIT Weblog Survey

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The message vs. the tools/channels

Shel Holtz blogs about a speech given by Mary Matalin and James Carville on communications at the IABC conference (here). It sounds like an interesting talk.

They distinguished the message from the tools to distribute the message - and find the message to be the most important part of communications. They took a shot at blogs - questioning what the hot tool would be in 5 years. And they also talked about the importance of soundbites, clarity of the message, and the power of storytelling.

While it is true that the audiences control the message these days, Shel believes that it should not stop organizations from putting messages out there.

I buy all of that. Of course blogs are important, but they are only one channel. And of course it's important for organisations to put out messages - it's way easier for people to re-tell a story than it is for them to create one.

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June 26, 2005

Boston Globe picks on USWeb paying bloggers

The Sunday Globe today picked up on a story which Media Guerrilla reported a while back (here - Globe Story here). The story is that USWeb pays bloggers $5 to write favorable blurbs about their customers on their blog with a link (to increase "google juice").

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June 25, 2005

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June 24, 2005

Is it time to move?

If this is true, it is scary. Big brother spy in our new computers?

Update - this was a hoax. See Buzzmachine...

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June 23, 2005

Maybe you can help me

Think of this as a "virtual water cooler" conversation with me looking for some inspiration. Hopefully you will engage - and if not, that's ok too - I am used to talk to myself...

As you may know - I am helping the BlogBridge open source project with their marketing, positioning and go-to-market strategy. This morning, my friend Pito, who runs the project, asked me a simple question - If I were to spend more time on the project could we generate more "buzz"?

Considering that I want to keep a healthy balance between my paid engagements and my free engagements (did I mention BlogBridge is open source = free), I thought of pulling a classic consultant trick on him and overwhelm him with the "fundamental" differences between buzz, microbuzz, metabuzz, ebuzz, ibuzz, sbuzz... you get the point. But since that is not really like me, I decided against this strategy and instead launched into an exercise of dissecting the problem right there, and with him.

At the risk of exposing my ignorance, I want to share my thoughts here and see if perhaps you have anything to add.

Let's start with the product (RSS aggregator with a backend service). I will not get into too much detail, but I do believe that we have the right product for the market - it is easy to use, it helps people sort through the information they already subscribe to, and it helps people discover new information. In a world of information overload and chaos, this sounds like the right set of problems to solve. Trust me for a minute, forget that I am a marketer and assume that I am right on this and let's continue the analysis.

Buzz happens when people spontaneously tell one another about a great product experience they've had - and go as far as recommending that product to others. That buzz gets really amplified if you have some super network connectors who talk about your product as well…still with me?

The issue with spontaneous buzz is that people first have to try the product in order to get the "experience" from which they will recommend it to others. So the first thing we have to do is to reconnect with our couple thousand real users to ensure that they are having a positive experience, help them understand and use the increasingly rich feature set and ask for their help in spreading the good word. Long term, we have to continuously make sure that the product is easily “triable” (which probably means getting rid of Java Webstart…but let’s table this discussion for now).

In terms of the network hubs you can get them to give you some mention like David Weinberger did here (we know he is a user), Dan Gillmor did here, Robert Scoble did here, or like our friend and BlogBridge topic expert Jeff Clavier did here. These people are very busy and they probably don't have the time to actually play with too many products. And just like with other users, there is no way that they would give you a ringing endorsement without having a real positive experience with the product. Knowing that, what if we were to offer our time (whatever it takes) to set them up with our product with the promise that at the end of the exercise they would be better off than when we started.

What do you think? Do you think we're missing something? Are there other issues that are standing in the way which we are perhaps missing? If you have some other brilliant ideas, email me or post a comment...I will continue to keep you posted on our progress! And - did I mention it's an open source project, so if you want to get involved - feel free...

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Is your boss a psychopath?

The latest issue of Fast Company has a whole article on Psychopath bosses (not online yet- will link as soon as up). The article also comes with a quick quiz to help you calculate the extend of the problem:

  • Is he glib and superficially charming?
  • Does he have a grandiose sense of self-worth?
  • Is he a pathological liar?
  • Is he a con artist or a master manipulator
  • When he harms other people, does he feel the lack of remorse or guilt?
  • Does he have a shallow effect
  • Is he callous and lacking empathy
  • Does he fail to accept responsibility for his own actions?
Give 2 points for "yes", one point for "somewhat" or "maybe", and zero points for "no".
Then compute your score.
  • 1-4....be frustrated
  • 5-7....be cautious
  • 8-12....be afraid
  • 13-16....be very afraid
I guess I have had enough bosses to safely say that I have witnessed people that cover the whole gamut without having anyone feel singled out.

It is amazing to me how companies can function with people like this in prominent positions (see also the revenge of the "c"th). Or maybe it just tells us something about the resilience of companies as social organism...

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June 22, 2005

Internal communications - broken

Corporate blogging today relates the results of a Scandinavian survey (surveyed 12,000 people in 24 companies) about internal communications (here). The results are pretty poor - and I am sure that if we were to run a similar survey in the US or broader Europe, the results would be pretty similar.

Check this out:

  • Top management is neither visible nor credible. Just 4 out of 10 think the top execs do what they say.

  • Strategic communication doesn't succeed. Only 50 % of the employees say they know the goals and strategies of their company.

  • 50 % feel that they are not enough informed about changes in the company.
Of course, blogs would help - but the key here is not to just roll out a blog. Companies have to change their cultures and turn everybody inside the corporate walls into actors and particpants in the story that they are telling their customers.

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June 21, 2005

More on folksonomies

By now you know that I am very interested in this topic and that I believe that this is one of the potential cornerstones of making KM finally work. That being said there are a few interesting developments that crossed my aggregator today.

First - here is a great article on folksonomies vs. taxonomies that will be presented later this week by Emanuele Quintarelli (via coporate blogging). The author does a good job of explaining where taxonomies fit vs. where folksonomies fit. He also takes you through the good and the bad of folskononies and specifically addresses the use of it within the enterprise - citing as one of the benefits the bridging of silos within companies where the same thing sometimes goes by a totally different name.

That reminded me of a large medical devices company I used to work with. The terminology used for product innovation between the different product groups was so dissimilar that a product manager from one department simply could not be transferred into another! Talk about barriers to cross-product innovation...

IBM is also rolling out enterpise usage of folksonomies - check out James Snell's post on that yesterday.

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Awesome new release of BlogBridge

BlogBridge today came out with an awesome new release (you got to be willing to sign up for the weekly version to get it). Note that I am affiliated with those guys in a non-paid capacity...

This release really did a great job in helping you sort through your information clutter (if you don't have David Weinberger's problem - I do). Basically this release let's you create "smartfeeds" - collecting posts from within your own subscribed feeds based on specific criteria in one new feed. That is in addition to smartfeeds that can be created from delicious, flickr, findory, feedster and technorati...very cool!

Next job we will tackle tagging from within BlogBridge - if you have any brilliant ideas - let us know.

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June 20, 2005

Marketing to older people - lock-in opportunities

Based on non-scientific data it seems to me that older people have a lower tolerance for change than younger people. They like the comfort of "sameness" and familiarity when buying products and services.

If that's true - and with the upcoming wave of retiring boomers - there are tremendous "lock-in" opportunities for a variety of consumer goods. And as long as those companies don't screw up, they'll enjoy huge switching cost benefits over their competitors.

No? Am I perhaps missing something or starting from a wrong assumption?

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June 19, 2005

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June 18, 2005

Teaching 4th graders business ethics...

I truly enjoyed the last of my junior achievement classes - this one teaching 4th graders "business ethics."

When I ran the examples from Seth Godin's latest book by them (i.e., Johnson lying to congress to get funding for Vietnam and Prudhomme's promotion of red fish which almost led to their extinction), they had no problems distinguishing the ethical from the unethical. When we talked about the fictitious pencil company needing trees to produce pencils - they understood why in the long run it makes sense to take less profit upfront in order to re-plant trees. And when they role-played being on the board of directors of a company that polluted the air to the point where their workers became sick - they made the right decisions...

But then I tried to come up with an example that would be a bit closer to their world. The question was - what would you do if your best friend tells you that he or she is about to hurt some other kid?

  • Answer 1 (majority of the kids) - go tell someone else (teacher, parent, etc.)

  • Answer 2 (1 kid) - try to convince my friend not to do it before telling someone else

  • Answer 3 (1 kid) - never tell on your best friend

  • Answer 4 (1 kid) - it depends on who he or she is about to hurt...if I don't like that person then I would not tell
:)

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June 17, 2005

[off-topic]How can we afford people like that

I was speaking with a good friend of mine who works for the state. She was totally stressed out about a problem employee she has had to deal with for months. Apparently the person in question is totally inept – only good at screwing things up and screwing other people in the process. She calls in sick all the time. Once she called in sick on a Saturday (that group does not work on Saturdays) – twice! The second time she called (20min after the first call), she said she could not remember whether she had already called or not.

Of course, the impact on the morale of other team members in her group are predictable – people are getting fed up, people are sick of having to work extra time to cover up for her, etc.

The amount of fully documented cases of incompetency for that person are apparently very high – and she has even been given an official warning through HR and been put on ‘trial’ or whatever term hr uses for putting people on probation.

Problem is – my friend is unable to fire her! And there are apparently tons of people like that on our state’s payroll… it's not fair to the taxpayers and not fair to the good employees that work for our government

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June 16, 2005

Rescuing Social Software

David Pollard at How to Save the World has another post on the problems related to the first generation social software applications (here). He basically feels that his blog provides him with a much more robust social network that all the other SNA's.

What he would like to see is some sort of environment in which you could list what you have to offer, who recommends you and what you're looking for. And if someone is interested in contacting you - he would like to see a much richer virtual presence solutions - think of it as Skype with video, document viewing, chat and white-boarding all in one.

While I too would like to see a richer virtual interaction environment integrated with my SNA, so far the application which I have been using - LinkeIn - has proven useful to me. True, there are maybe more sellers than buyers and there are truly lazy networkers who try to abuse or waste the precious social capital you have with your contacts - but by and large I have had no problems ignoring those pests and make the app work for me.

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Dark Blogs - a case study

Suw Charman over at Strange Attractor and Corante Research released a case study on the use of dark blogs (blogs used inside corporate firewalls) in the enterprise. This one is focused on a pharmaceutical company and can be downloaded here as a pdf and distributed under the Attribution-NonCommercial-ShareAlike Creative Commons licence.

The first application for dark blogs within the pharmaceutical company was for Competitive Intelligence and the new blogging platform (from Traction Software) replaced static web sites as well as some Lotus Notes apps.

It won't be long before many companies start realizing the benefits of blogs, wikis and tagging software solutions to perform collaborative tasks like competitive intelligence, customer needs gathering and other knowledge management activities.

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June 15, 2005

This time, it's for real: Save NPR and PBS

(Via whatsnextblog) - the following text from Moveon.org:

You know that email petition that keeps circulating about how Congress is slashing funding for NPR and PBS? Well, now it's actually true. (Really. Check at the bottom if you don't believe me.)

Sign the petition telling Congress to save NPR and PBS:

http://www.moveon.org/publicbroadcasting/

A House panel has voted to eliminate all public funding for NPR and PBS, starting with "Sesame Street," "Reading Rainbow," and other commercial-free children's shows. If approved, this would be the most severe cut in the history of public broadcasting, threatening to pull the plug on Big Bird, Cookie Monster, and Oscar the Grouch.

The cuts would slash 25% of the federal funding this year—$100 million—and end funding altogether within two years. The loss could kill beloved children's shows like "Clifford the Big Red Dog," "Arthur," and "Postcards from Buster." Rural stations and those serving low-income communities might not survive. Other stations would have to increase corporate sponsorships.

Already, 300,000 people have signed the petition. Can you help us reach 400,000 signatures today?

http://www.moveon.org/publicbroadcasting/

Read the Washington Post report on the threat to NPR and PBS at:

http://www.moveon.org/r?r=745

Update 6/24 - cut rejected 248 to 140 to maintain funding for the corporation for public broadcasting! Moveon sent notice that they got over 1M petitions...this works.
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