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Consumerization of IT, brands and millennials

What do those three topics have to do with one another you may wonder.

Consumerization of IT, the expectation to bring your own device to work and to find enterprise user interfaces to be as simple as the Google search box, is clearly driven by millennials. While older generations will increasingly want to do the same, it is the millennials, who have never known of a world without the web, Google, and mobile devices, who will demand it.

Many marketers now agree that with the increased transparency from the inside out (us being able to listen in on customer conversations), but also from the outside in (customers interacting with internal employees on social networks, etc.), there can be no dissonance between your internal culture and your brand. So for example if you have an aggressive culture, then your brand has to stand for being bold.

So if your company has a play in the consumerization of IT space, that means that you need to get the attention of millennials. In order to do that and appear genuine, you need a millennial-friendly employee culture.

Do you buy this argument? Let me know.

 

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