Archive for June, 2011

Creating Unified Customer Experiences

Saturday, June 25th, 2011 Posted in Hyper Social Enterprise, Strategy, culture 6.0, marketing | 1 Comment »

There was a lot of talk at this week's Enterprise 2.0 Conference about creating unified customer experiences. Questions being bantered around included who should own the unified customer experience and ... Read more..

How do you put the Social in CRM?

Thursday, June 23rd, 2011 Posted in Hyper Social Enterprise, Social Messiness, buying behaviour, culture 6.0, customer service, social innovation, social media | No Comments »

While attending the Enterprise 2.0 conference and hosting a great dinner with 28 thinkers in the space on Monday night (the dinner was sponsored by Clearvale, which is our client), ... Read more..

CMO 2.0 Conversation with Karen Quintos, CMO at Dell

Monday, June 20th, 2011 Posted in cmo2.0 | No Comments »

I truly enjoyed my CMO 2.0 conversation with Karen Quintos, the CMO at Dell. Karen has somewhat of an unusual background for a CMO at a high tech company. She ... Read more..

Debunking new myths about the advice “going where people already are.”

Friday, June 17th, 2011 Posted in best practices, communities, social media | No Comments »

We've been saying it for years - you need to go where people hang out if you want to be successful in leveraging social media and communities as part of ... Read more..

CMO 2.0 Influencer Conversation with Grant McCracken, author of The Chief Culture Officer

Friday, June 17th, 2011 Posted in culture 6.0, marketing death valley | No Comments »

Having known and admired Grant McCracken for a few years, I knew I was in for a intellectual treat with this CMO 2.0 Influencer Conversation. Grant is an academic with ... Read more..