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[update 12/21/2010] @fearlessweb tweeted me the following message: “@fgossieaux Your URL has been unblocked due to a false positive and should be accessible to your customers. Apologies for the inconvenience.” – hopefully done for now…

Original message:

Trend Micro is an Internet Security software company that claims to be protecting your business from viruses and spyware. They do that, and they also prevent small businesses like mine from conducting  business.

Our site, www.human1.com, which is built 100% on WordPress, and designed by some of the best people in the industry is categorized as ‘malicious’. Human 1.0 prospects and customers have alerted us of that fact for well over a month. We tried to submit for reclassification of our site, but you need to be a customer to do that. Obviously that is not something we would ever consider.

They also claim to be listening on twitter and so I engaged them there – again with limited success.

So how is it having an immediate impact on our business?

We are running two very high end workshops in January. We invested thousands of $$ to promote the events, only to find Trend Micro clients not being able to access our site. Not only can they not access our site and register, the fact that Trend Micro calls us malicious does not make for a good impression –  let’s face it, the fact that “the security system” calls us malicious is not good for our reputation. We even had a sponsor for the event pull out because of this issue…

So Trend Micro – what is it going to be? Do we need to spend more money to have our lawyer contact you? Who is the ‘malicious’ party in this case?

You are hurting business…and you should be ashamed of your business practices. Maybe you should be regulated.

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