Comments on: Why Air France got me extremely peeved

By: Edwina

Edwina — Wed, 03 Dec 2008 11:51:52 +0000

Sadly, that seems to be industry standard.
So imagine my surprise when KLM just cancelled a reservation I had made with a mistake. No questions asked. Interestingly, those two are one company now if I’m not mistaken…

I’ve also made excellent experiences with Lufthansa.

By: Robbie May

Robbie May — Thu, 13 Nov 2008 00:05:01 +0000

You did the right thing – vote with your wallet…and of course you have done the human thing – tell the world about the poor service of a company. This warns others and does allow the company to respond (if they choose to). I wonder if any one from AF will ever read the many comments about the poor reputation they have. Sadly, I imagine not as all indicators are that they do not care – shame.

By: Jack Yan

Jack Yan — Tue, 11 Nov 2008 01:30:13 +0000

I think you did the right thing by selecting Aer Lingus. You’ve voted with your euros. And blogging about it will turn more people off.

By: Marita Roebkes

Marita Roebkes — Mon, 10 Nov 2008 19:19:39 +0000

Customer service – Mot étranger for AIR FRANCE?
How can a company in the year of 2008 claim to have customer service if you only can contact the customer service via snail mail, fax or a phone line where you have to pay in Europe €0.28/min and which is only available 10am to 12pm and 2pm to 5pm, Monday to Friday? Perhaps the customer care center is a marketing initiative to accelerate the growth and revenue of the Anti-stress Centre Air France is offering on their website?

By: tim

tim — Mon, 10 Nov 2008 17:46:31 +0000

IMHO, especially an AF issue. I once ripped a $1000 suit in their business lounge at CDG because a door hinge had sharp protruding corners on it. They couldn’t have cared less. BA would have jumped through hoops to reimburse me and fix the problem. United recently jumped through hoops to get me back a bag that I had inadvertently swapped in the men’s room at Washington National in transit.

Have to say I have recently found Lufthansa to be great too… got me back a mobile in Munich that I had left on the plane (yes there’s a pattern here).

AF were always awful and I won’t be sad if they disappear.

By: ed

ed — Mon, 20 Oct 2008 06:06:00 +0000

Welcome to Air France. In my view the entire country needs an overhaul in customer service but I am biased as every time I arrive in the country one part of the transportation infrastructure is on strike, which of course affects all other aspects.

In all honesty I don’t think it’s a Air France issue. It’s an air transportation issue as all humanity as left the industry. One time I was yelled at on Lufthansa because it wasn’t “Wasser Time”..I kid you not. Wish you and your family the best as there are more important things to be worried about.

By: Valeria Maltoni

Valeria Maltoni — Sun, 12 Oct 2008 01:44:56 +0000

Ah, this is the Air France we all know and love I used to fly AF all the time, but switched to Lufthansa after they managed to lose my suitcases four times in a row. Once the handle was broken when they delivered it to my house at 1AM, waking me up, of course!

I wonder if it is a case of tenaciously following the rules vs. thinking and a culture that does not leave any room for personal kindness. Recently I flew AF again with my points (long story), I was in business. My special meal contained foods I am allergic to. Do you think they offered something else? Of course not!