Fundamental behavioral changes require catastrophic events
It is interesting to see how fundamental behavioral change almost always require a catastrophic event. It happens like that on every level – whether on a personal, a company, or a societal level.
On a personal level, most people will only fundamentally change their diet and exercise routines after experiencing a catastrophic event – a stroke, a heart attack or a coronary bypass. In fact, some study suggest that two years after a coronary bypass, 90% of people will revert back to their old diet habits. Maybe that event is not catastrophic enough.
On a company level, Apple and IBM would probably not have been able to become what they are right now had they not had a near-death experience.
And on a societal level, look at what happens to our oil-dependency. We know that we could wean ourselves from fossil fuel dependency in a decade or so, but serious talk about this possibility did not happen until oil prices reached levels that became painful for all of us – individuals, companies and government. And if oil prices decrease enough we could well find ourselves back in a situation where we are all fat and happy with cheap oil and not planning for the inevitable fact that we are not only going to run out of it, but that we are also ruining the environment in which we live by using it.
So if fundamental change requires a catastrophic, near-death experience, have we yet reached the point where marketers will change the way they market, or are we just not there yet? Companies shut off marketing budgets as if they had no impact anyway – and the average CMO tenure is clearly an indicator that companies think marketing is no longer working. But is it enough to fundamentally change the way we think about marketing?
What do you think?
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August 6th, 2008 at 1:24 pm
If you recognise that we have hit ‘peak attention’, then it follows that marketing in the traditional sense must change.
August 7th, 2008 at 7:28 am
I believe that marketing is already undergoing fundamental change, thanks to social media. It is the time to unlearn a lot of the old and learn new things. Proving the impact of marketing is upto each CMO, there is also a lot of bad marketing out there…
August 11th, 2008 at 5:46 pm
There’s an old saw in the aviation industry; “Safety regulations are written in blood”.
That about sums up your argument, I should think.
Naomi Wolfe’s book about the rise of disaster capitalism is pretty good on this subject.
August 12th, 2008 at 6:47 am
Francois,
I think companies are far from having the “near death” experiences to shock them into taking new marketing approaches. What’s really depressing is that even companies on life support — think Kmart/Sears — usually don’t look at marketing as the salvation to grow. They just keep cutting costs. To change behavior I think it requires customer-oriented CEOs who know the power of marketing and challenge marketing to create more innovative, customer-focused strategies.
Lois