Comments on: Next day on-site service is not what it seems to be at Lenovo… http://www.emergencemarketing.com/2008/03/20/next-day-on-site-service-is-not-what-it-seems-to-be-at-lenovo/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Sun, 20 Jul 2008 05:19:20 +0000 http://wordpress.org/?v=2.5.1 By: Mark@Lenovo http://www.emergencemarketing.com/2008/03/20/next-day-on-site-service-is-not-what-it-seems-to-be-at-lenovo/#comment-1009 Mark@Lenovo Tue, 25 Mar 2008 14:55:42 +0000 http://www.emergencemarketing.com/2008/03/20/next-day-on-site-service-is-not-what-it-seems-to-be-at-lenovo/#comment-1009 Thanks for sharing your story. I apologize for the experience you have had thus far. I would agree that replacement of multiple major components in the system within months is not a normal situation. Can you email me when you have time? We should take a look together at your overall situation and service history and discuss what can be done to restore your confidence in Lenovo. Best regards, Mark

Thanks for sharing your story. I apologize for the experience you have had thus far. I would agree that replacement of multiple major components in the system within months is not a normal situation.

Can you email me when you have time? We should take a look together at your overall situation and service history and discuss what can be done to restore your confidence in Lenovo.

Best regards,

Mark

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