Next day on-site service is not what it seems to be at Lenovo…
[Update 6/11/08 - I wrote the story of how Lenovo Wow'd me and turned me into a loyal customer once again here]
After spending 7 hours diagnosing my 8 month old Lenovo T60p today, which I bought with next business day on-site service, I found out that the computer’s hard drive is busted. They are sending me a new hard drive, but the image disks needed to rebuild the hard drive will take three days. When I told the technician that they should not sell their service as a next business day service he snapped at me telling me that he was not selling anything – he was just fixing stuff over the phone.
So much for IBM service…
And this is the computer that already had its main board as well as its memory replaced (within a week or so).
In the old days they called this a lemon…
Time for Mac?
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March 25th, 2008 at 9:55 am
Thanks for sharing your story. I apologize for the experience you have had thus far. I would agree that replacement of multiple major components in the system within months is not a normal situation.
Can you email me when you have time? We should take a look together at your overall situation and service history and discuss what can be done to restore your confidence in Lenovo.
Best regards,
Mark