The Hudson hotel in NYC looks like a hip hotel, with a funky lobby, cool watering holes and more. Last year we almost ran an event here with 80 people. The only reason we did not is because the event got canceled. Looking at all that, I decided to stay here for my latest trip – and now I cannot wait to get the hell out!
First off, I ordered a 150 square foot room and clearly got a room that is no bigger than 80 feet (and that is with my feet, which are smaller than 12″). Next was the fact that their WIFI (cost $10/night) network keeps bumping me off and is excruciatingly slow. I was on the phone for 45 minutes talking with some uninformed tech support person from the wifi provider Nomadix/Roomlink, who kept insisting that everything seemed to work on her end. Calling the hotel concierge and front desk lead to even fewer solutions…and more frustrations.
How do hotels not understand that if they offer integrated services from third parties that are crappy – it will reflect bad on them, not the vendor?