Comments on: Most online reviews are positive http://www.emergencemarketing.com/2007/11/29/most-online-reviews-are-positive/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Fri, 29 Aug 2008 19:59:25 +0000 http://wordpress.org/?v=2.5.1 By: Amanda Mooney http://www.emergencemarketing.com/2007/11/29/most-online-reviews-are-positive/#comment-711 Amanda Mooney Thu, 29 Nov 2007 14:08:56 +0000 http://www.emergencemarketing.com/index.php/2007/11/29/most-online-reviews-are-positive/#comment-711 I find it really impressive when a company does receive a negative review and takes the time to engage the reviewer, find a way to address his/her issue and work to improve the product or service if that would be an appropriate next step.

I find it really impressive when a company does receive a negative review and takes the time to engage the reviewer, find a way to address his/her issue and work to improve the product or service if that would be an appropriate next step.

]]> By: Jonathan Trenn http://www.emergencemarketing.com/2007/11/29/most-online-reviews-are-positive/#comment-710 Jonathan Trenn Thu, 29 Nov 2007 13:12:45 +0000 http://www.emergencemarketing.com/index.php/2007/11/29/most-online-reviews-are-positive/#comment-710 This will lead, with good reason in part, to questions of the credibility of the reviewers. Having said that, many professional critics seem to want to live up to the name of their profession And they also don't take the time to take the viewpoint of their audience. This will lead, with good reason in part, to questions of the credibility of the reviewers. Having said that, many professional critics seem to want to live up to the name of their profession And they also don’t take the time to take the viewpoint of their audience.

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