Comments on: Alaska Airlines Sucks! (WARNING: DO NOT FLY!)

By: Another Juneau guy

Another Juneau guy — Tue, 01 Dec 2009 03:30:27 +0000

10 reasons why Alaska Airlines sucks:
1. Since Alaska Airlines is the only carrier throughout Alaska, they can charge whatever they want, and give whatever service they want.
2. Food is usually not available, or it cost money
3. Baggage is an additional fee, but on cheaper airlines such as Southwest, luggage is free
4. Alaska Airlines can’t handle competition. Since Virgin America is the new west coast airlines, Alaska Airlines has complained to the government that VA is not complying to US law
5. If you land at an airport that is not your intended destination in the lower 48, they may tell you that you have to pay for your own transportation to get there.
6. They also do not have a budget for overnight stays at a hotel in the lower 48 when the airplane fails.
7. If there is a technical failure on the tarmac, Alaska Airlines does not unload their aircraft of its passengers even if it is more than eight hours long.
8. Alaska Airlines fired their old ground service in Seattle to hire a cheaper one that is the slowest in the nation to handle luggage at a major airport. They also hired a bunch of Mexican gang members that have been caught vandalizing aircraft.
9. Alaska Airlines can’t take heat when you send in a complaint, so you will never get a response.
10. Alaska Airlines has taken out all routes overseas a few decades ago. Now Alaska residents can’t enjoy using air miles to travel anywhere outside of North America.

By: Colleen

Colleen — Thu, 20 Aug 2009 19:07:06 +0000

I agree with John. I just found out about the baggage fees. Who travels without bags?

All this does is encourage the jerks of the world to carry on their big bags and try to shove them into the overloaded overhead bins.

Just build the cost of a single bag into the ticket price, and then charge me for more bags if needed. Alaska Airlines, don’t nickel and dime me.

By: john

john — Sat, 11 Jul 2009 07:44:24 +0000

This airline sucks they won’t even let you check 1 bag without paying a 15.00 fee and the second bag is 25.00 more. Tell your friends Alaska Airlines SUCKS!!!!

By: Juneau Guy

Juneau Guy — Fri, 05 Jun 2009 19:36:58 +0000

I agree that Alaska Airlines sucks. I live in Juneau Alaska and have had encountered poor customer service on numerous occasions. They are the only airline that flies into our community and they know it and act like it. We are constantly overcharged for our flights. Why can I go to Hawaii for less than it takes me to get from Juneau to Seattle? It is cheaper from Anchorage to Seattle even though it is much further. They have a stranglehold on our community. One time a plane full of people had to wait 30 minutes so they could load cream for the coffee (I kid you not). The best part of it was after 30 minutes we decided to take off without the cream….

I’ve had to board and deboard numerous times with many of the same excuses above. We’re putting you on this new jet …Oh wait, we don’t have a pilot or flight crew…Hold on…Two hours later I was still waiting. Meanwhile the plane I was on originally took off…

I think it’s important to remember that Alaska Airlines is there to maximize profits and they don’t think twice about doing it at your expense.

By: jim kohnman

jim kohnman — Mon, 17 Nov 2008 05:30:37 +0000

Well, I guess your mileage may vary. We’ve used them several times now, and tonight will be the LAST time. They have NEVER been on time ONCE! Last time was 5 hours late on a 2 1/2 hour flight. NO ONE at the counter to ask what’s going one, people waiting for the incoming flight calling the 800 number, and getting a different answer each time. TONIGHT is the last straw. My wife and daughter got to Sea-Tac airport THREE hours before departure time, to find out they moved the flight up and it was 17 minutes from leaving. No chance of making it. SORRY is the basic answer, we can get you out a day from now. NO upgrade, no seats on another airline, no comp NOTHING. I called the 800# and they could route her on about 30 hours worth of flights, but that kind of doesn’t help. I thought you’d have to go some to beat the crappy service on United, but here is one ready to give them a run for the money. Even if they eventually offer us a free seat, I will NEVER, BUT NEVER set foot on one of their planes again.
Guess don’t have much else I can get from them, except maybe helping them to eventually go out of business by telling anybody I can that they SUCK

By: Gary P Rees

Gary P Rees — Wed, 29 Oct 2008 23:37:15 +0000

I have been with Alaska Airlines approx 21 years and never had a bad flight.I know many of the staff,pilots ,attendants ect. I now have approx 500,000 miles on the books and intend to use them all with the people who have severed me over the years. I am a private business man and been in the air for over 50 years.. I salute my friends at Alaska and look foward to my twice a month flights to Mexico.

By: joshas

joshas — Tue, 21 Oct 2008 01:38:52 +0000

alska airlines doesnt suck!

By: Saul Kinderis

Saul Kinderis — Thu, 10 Jul 2008 03:53:51 +0000

As someone who flies 50-100k miles per year, I’d say that Alaska Airlines in definitely a mixed bag as far as customer service. Today I flew them from Seattle to San Diego. I checked in over two hours early for my flight and was given the option of an earlier flight so I took it. The good – I arrived in San diego and was paged, my baggage didn’t make the flight and will arrive in two hours and they’ll call me. I thought that was nice that they paged me rather than making me wait at the carousel for a bag that won’t be there. Then the Bad – they called me, and the lady said my bag is at the airport and I can pick it up. I told her I don’t have a car, in sunny Southern california, who would need a car when you can walk or bike everywhere? so I asked her if they deliver as I would need to hire a taxi, she said yes, but since I checked in late, I would have to pay. I said I checked in 2+ hours early, she said no, you checked in 30 minutes before the flight and if you want to argue anymore we won’t be able to deliver your bag. I figured OK, $16 is less than the taxi and I’ll increase my effort to not fly them again (I quit flying them a few years ago after they broke a new “unbreakable plastic suitcase” and gave me a huge runaround to get it replaced. so the page was nice the rest of the service sucked.

By: KL Cheng

KL Cheng — Sat, 20 Oct 2007 23:35:18 +0000

Dear Bryan,

I would like you to ask your Daddy for the management’s contacts.
Anyone who can help would be good.

Thank you.

Cheng KL

By: KL Cheng

KL Cheng — Sat, 20 Oct 2007 23:27:51 +0000

My experience from LA to Anchorage.
Check-in counter closed 2 minutes before we were at counter.
This was due to an earlier cancelled flight (reason being the pilots exceeded rest time), causing a long queue at the counter.
Our confirmed seats were given away.
Waited at the airport for 8 hours + 2 hours delay for a connecting flight via Seattle to Anchorage.
No meal voucher or anything.
At Seattle we ran for out connecting flight.
Arrived Anchorage without our luggage.
Total airport time: 16.5 hours
Luggage recovered 5 days later in LA.
Wrote in for compensation.
After a few e-mails, ALASKA AIRLINES refuse to reply anymore, said something about Singapore Airlines will compensate us.
What a load of shit.

Anyone has contacts to higher management?