Comments on: Bruegger’s is listening! I am a fan now… http://www.emergencemarketing.com/2006/11/28/brueggers-is-listening-i-am-a-fan-now/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Thu, 02 Feb 2012 20:00:16 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: drmike http://www.emergencemarketing.com/2006/11/28/brueggers-is-listening-i-am-a-fan-now/comment-page-1/#comment-7304 drmike Thu, 30 Sep 2010 19:51:17 +0000 http://emergencemarketing.com/?p=818#comment-7304 I'm glad you were able to get your issue resolved. Bruegger's corporate does not normally follow up on complaints. The one issue that did get responded to but not resolved took over 4 weeks just to hear back from them. While my local store have some wonderful people working for them, I've yet to see any competence at the corporate level. I’m glad you were able to get your issue resolved. Bruegger’s corporate does not normally follow up on complaints. The one issue that did get responded to but not resolved took over 4 weeks just to hear back from them.

While my local store have some wonderful people working for them, I’ve yet to see any competence at the corporate level.

]]> By: Jean http://www.emergencemarketing.com/2006/11/28/brueggers-is-listening-i-am-a-fan-now/comment-page-1/#comment-586 Jean Sun, 03 Dec 2006 10:21:32 +0000 http://emergencemarketing.com/?p=818#comment-586 So how does this work, exactly? If an irate customer from each store around the country takes the time to complain, that customer's store -- and that one alone -- gets fixed? I've had the exact same experience several times at my local Bruegger's, most recently this morning. It's 10:00 am Sunday morning, and I went to Bruegger's expecting to buy some plain, poppy, sesame, and everything bagels. They had zero sesame, zero poppy, and -- most mind-boggling of all -- zero plain bagels! When was the last time you went to McDonald's, only to be turned away because they were out of hamburgers? So how does this work, exactly? If an irate customer from each store around the country takes the time to complain, that customer’s store — and that one alone — gets fixed?

I’ve had the exact same experience several times at my local Bruegger’s, most recently this morning. It’s 10:00 am Sunday morning, and I went to Bruegger’s expecting to buy some plain, poppy, sesame, and everything bagels. They had zero sesame, zero poppy, and — most mind-boggling of all — zero plain bagels! When was the last time you went to McDonald’s, only to be turned away because they were out of hamburgers?

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