Comments on: Bruegger’s Wins Award for Worst Customer Service http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Sun, 20 Jul 2008 05:19:51 +0000 http://wordpress.org/?v=2.5.1 By: Emergence Marketing http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-554 Emergence Marketing Tue, 28 Nov 2006 08:20:16 +0000 http://emergencemarketing.com/?p=762#comment-554 <strong>Bruegger's is listening! I am a fan now...</strong> As many of you will have noticed, I have had my fair share of mishaps with my local Bruegger's. The last time I wrote about my experiences, Scott Hughes, the VP of marketing posted a comment on my blog asking...

Bruegger’s is listening! I am a fan now…

As many of you will have noticed, I have had my fair share of mishaps with my local Bruegger’s. The last time I wrote about my experiences, Scott Hughes, the VP of marketing posted a comment on my blog asking…

]]> By: francois gossieaux http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-553 francois gossieaux Thu, 16 Nov 2006 21:16:08 +0000 http://emergencemarketing.com/?p=762#comment-553 Scott - I responded to you via email with answers to what you asked for and more. I would very much like to know what and how you are doing. Obviously it is easier to complain as a customer than it is to fix the problems as a head of marketing - especially when you probably do not control the operations side of the business (which are of course customer touch points with your brand). Let me know if there is anything else I can do to help... Scott - I responded to you via email with answers to what you asked for and more. I would very much like to know what and how you are doing.

Obviously it is easier to complain as a customer than it is to fix the problems as a head of marketing - especially when you probably do not control the operations side of the business (which are of course customer touch points with your brand).

Let me know if there is anything else I can do to help…

]]> By: Scott Hughes http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-552 Scott Hughes Tue, 14 Nov 2006 09:04:22 +0000 http://emergencemarketing.com/?p=762#comment-552 Francois: I am Vice President of Marketing at Bruegger's. We take customer service very seriously and we will rectify the service issues you described. Could you please tell me which location you are visiting? Scott Hughes Francois:

I am Vice President of Marketing at Bruegger’s. We take customer service very seriously and we will rectify the service issues you described. Could you please tell me which location you are visiting?

Scott Hughes

]]> By: francois gossieaux http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-551 francois gossieaux Mon, 23 Oct 2006 19:06:57 +0000 http://emergencemarketing.com/?p=762#comment-551 Chelsey - thank you so much for the feedback and for your caring attitude - I am sure your customers must love you for it! Maybe I should change location...except that my nearest next location is at least one half hour away... Chelsey - thank you so much for the feedback and for your caring attitude - I am sure your customers must love you for it!

Maybe I should change location…except that my nearest next location is at least one half hour away…

]]> By: chelsey http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-550 chelsey Mon, 23 Oct 2006 17:19:39 +0000 http://emergencemarketing.com/?p=762#comment-550 i was just wondering what town your from? i happen to work at brueggers and we've never had any problems were I work. i try my hardest to please the guests and they all seem to keep coming back. maybe you should switch your location!! i was just wondering what town your from? i happen to work at brueggers and we’ve never had any problems were I work. i try my hardest to please the guests and they all seem to keep coming back. maybe you should switch your location!!

]]> By: Brian http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-549 Brian Sun, 22 Oct 2006 15:38:47 +0000 http://emergencemarketing.com/?p=762#comment-549 I think that the BRUEGGER'S in my town has outstanding customer service. I've eaten at BRUEGGER'S for years and never have had a problem? I think that the BRUEGGER’S in my town has outstanding customer service. I’ve eaten at BRUEGGER’S for years and never have had a problem?

]]> By: francois gossieaux http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-548 francois gossieaux Thu, 19 Oct 2006 17:21:08 +0000 http://emergencemarketing.com/?p=762#comment-548 Well I am glad to hear that this is not a chain-wide problem - but in my town it tends to be a bit comical to say the least... Did I mention that they ran out of bagels one other time - that time they had run out of dough :) Well I am glad to hear that this is not a chain-wide problem - but in my town it tends to be a bit comical to say the least…

Did I mention that they ran out of bagels one other time - that time they had run out of dough :)

]]> By: angela http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-547 angela Thu, 19 Oct 2006 16:46:06 +0000 http://emergencemarketing.com/?p=762#comment-547 HI, I WANTED TO JUST LET YOU KNOW REGRADING BRUEGGERS BAGELS THAT I THINK THEY ARE A GREAT COMPANY AND THERE BAGELS ARE VERY GOOD. AND ITS NOT JUST A BAGEL COMPANY IT HAS MORE PRODUCT ALSO SOUP, SALADS, THERE COFFEE IS GOOOD ALSO. THEY HAVE NEW PRODUCT COMING OUT ALMOST ONCE A YEAR OR MORE. HI, I WANTED TO JUST LET YOU KNOW REGRADING BRUEGGERS BAGELS THAT I THINK THEY ARE A GREAT COMPANY AND THERE BAGELS ARE VERY GOOD. AND ITS NOT JUST A BAGEL COMPANY IT HAS MORE PRODUCT ALSO SOUP, SALADS, THERE COFFEE IS GOOOD ALSO. THEY HAVE NEW PRODUCT COMING OUT ALMOST ONCE A YEAR OR MORE.

]]> By: Norm http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-546 Norm Wed, 11 Oct 2006 15:19:33 +0000 http://emergencemarketing.com/?p=762#comment-546 Which location is this happening at? The one in my town always has a ready supply of bagels. Which location is this happening at? The one in my town always has a ready supply of bagels.

]]> By: Innovation Zen http://www.emergencemarketing.com/2006/10/07/brueggers-wins-award-for-worst-customer-service/#comment-545 Innovation Zen Sat, 07 Oct 2006 13:44:37 +0000 http://emergencemarketing.com/?p=762#comment-545 I think most companies will need to revise how they value customer satisfaction. Information is travelling too fast for them to neglect that aspect. I think most companies will need to revise how they value customer satisfaction. Information is travelling too fast for them to neglect that aspect.

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