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	<title>Comments on: The bar to deliver customer service &#8220;delight&#8221; is ridiculously low</title>
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	<link>http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/</link>
	<description>Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies</description>
	<pubDate>Thu, 28 Aug 2008 23:18:01 +0000</pubDate>
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		<title>By: Natalie Ferguson</title>
		<link>http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/#comment-454</link>
		<dc:creator>Natalie Ferguson</dc:creator>
		<pubDate>Mon, 26 Jun 2006 19:41:23 +0000</pubDate>
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		<description>Ha ha, I was thinking exactly the same when I went to the doctors last week. I checked in for my 2.15 pm appoinment, then sat int he waiting room watching person after person come and go.... While I waited. Eventually I checked my clock and it was almost 3pm. Seeing as noone had come to explain the dealy I wen tback to the counter and politely informed them that I was still waiting for my 2.15.
The receptionist looked mildly put out, did a cursory check of her computer (not really sure what she was looking for) then said 'ah well, the doctore must be busy.'
So I went back and waited.
The best part was I was asked to fill out a satisfaction survey when I arrived...
The worst part was knowing that doctors can just get away with it.
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		<content:encoded><![CDATA[<script type='text/javascript' src='http://www.sezwho.com/widgets/profile/js_output/wp/limau-orange-01/1.3/1.3/89751d15b267e1e29548f9cf03bfdada/475d4e1070baa'></script><script type="text/javascript">var sz_global_config_params = {cppluginurl:"http://www.emergencemarketing.com/wp-content/plugins/sezwho",cpserverurl:"http://www.sezwho.com", sitekey:"89751d15b267e1e29548f9cf03bfdada",blogkey:"475d4e1070baa",blogid:"0", plugin_version:"1.3"} ; </script><p>Ha ha, I was thinking exactly the same when I went to the doctors last week. I checked in for my 2.15 pm appoinment, then sat int he waiting room watching person after person come and go&#8230;. While I waited. Eventually I checked my clock and it was almost 3pm. Seeing as noone had come to explain the dealy I wen tback to the counter and politely informed them that I was still waiting for my 2.15.<br />
The receptionist looked mildly put out, did a cursory check of her computer (not really sure what she was looking for) then said &#8216;ah well, the doctore must be busy.&#8217;<br />
So I went back and waited.<br />
The best part was I was asked to fill out a satisfaction survey when I arrived&#8230;<br />
The worst part was knowing that doctors can just get away with it.<script type="text/javascript" id="szCommentHiddenTag:454">var sz_comment_config_params = {use_cross_domain_posting:1,post_id:"649", comment_rating_submit_path:"/cpratingsubmit.php",sortOrder:"",sz_auto_comment:0,sz_auto_option_bar:0,comment_number:3, sz_comment_data:[]};sz_comment_config_params.sz_comment_data[0]= {comment_id:"454", comment_author:"Natalie%20Ferguson", comment_author_url:"http://www.simpleandloveable.com", comment_author_email:"ofeOkuPyImR3XrTuDdGfbhpfe4KUKWt5afM%2Bs17vlzdtgB0OoqYtNdZWf0SXUUsPTjbxPzPs7%2FT%2Ba%2BvovJcjEAZUb36qKTEMCQUNXpgbS6KVvLJYBiYUoBjjEKttifCVYE4YCsaP0vBz6p7OMKgc1WKwmkFeHqtI%2FhEoO%2FiHaFQ%3D",sz_score:"5.0",comment_score:"5.0"};</script></p>
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		<title>By: olivier blanchard</title>
		<link>http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/#comment-453</link>
		<dc:creator>olivier blanchard</dc:creator>
		<pubDate>Sun, 25 Jun 2006 18:44:12 +0000</pubDate>
		<guid isPermaLink="false">http://emergencemarketing.com/?p=649#comment-453</guid>
		<description>ROTFL

My seat bottom was caved-in on my final flight, (so I was kind of sitting in a hole) but I opted not to give UA a reason to ground the plane by telling anyone. My more adventurous neighbor - whose seat was also on the verge of collapse - complained to a flight attendant who just shrugged and told him that there were no other available seats.

I wonder how much worse flying can get.  (I guess we'll soon find out.)
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		<content:encoded><![CDATA[<p>ROTFL</p>
<p>My seat bottom was caved-in on my final flight, (so I was kind of sitting in a hole) but I opted not to give UA a reason to ground the plane by telling anyone. My more adventurous neighbor - whose seat was also on the verge of collapse - complained to a flight attendant who just shrugged and told him that there were no other available seats.</p>
<p>I wonder how much worse flying can get.  (I guess we&#8217;ll soon find out.)<script type="text/javascript" id="szCommentHiddenTag:453">sz_comment_config_params.sz_comment_data[1]= {comment_id:"453", comment_author:"olivier%20blanchard", comment_author_url:"http://www.thebrandbuilder.blogspot.com", comment_author_email:"zUrc7QAGRY%2BK6UJte2R5R1dzKKo1ZoXnaKYMsL5NfuO6ns9FEK0N5tFlBPtXoBX8OZW8jh3DL5aEVSDoSM2beSNXqjt%2B9awxwHoW%2BWlUZy9FoA82TpY7P62KgGWvK7i4oDofyG67zf%2BikOabBEKXIXJXi4V6Kp1daWvHRK0NEbQ%3D",sz_score:"5.0",comment_score:"5.0"};</script></p>
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		<title>By: Nathan Gilliatt</title>
		<link>http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/#comment-452</link>
		<dc:creator>Nathan Gilliatt</dc:creator>
		<pubDate>Sun, 25 Jun 2006 17:05:36 +0000</pubDate>
		<guid isPermaLink="false">http://emergencemarketing.com/?p=649#comment-452</guid>
		<description>The sad part is that this won't surprise anyone. It used to be an insult to the airlines to say that flying had become like riding a bus. Now it's an insult to the bus.
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		<content:encoded><![CDATA[<p>The sad part is that this won&#8217;t surprise anyone. It used to be an insult to the airlines to say that flying had become like riding a bus. Now it&#8217;s an insult to the bus.<script type="text/javascript" id="szCommentHiddenTag:452">sz_comment_config_params.sz_comment_data[2]= {comment_id:"452", comment_author:"Nathan%20Gilliatt", comment_author_url:"http://net-savvy.blogspot.com/", comment_author_email:"e86QIMCR4bQfwXPudNkygwGQNHRhP0Z8ieQJJ2vxTVmrjQg8dftIRzBEZ57oq5ipzzo5KUDQhcyOOPXzXWLw7upMd5Ymz2Az2YTyoQTRkfoqc07d8SWG%2FzrsJanp1FSDBj0jlnq9JJOFPhmROwr5Sz6%2Bhxk7piUlNI3cX6tYyiE%3D",sz_score:"5.0",comment_score:"5.0"};if(!(!(/Safari|Konqueror|KHTML/gi).test(navigator.userAgent) &&!navigator.userAgent.match(/opera/gi) && navigator.userAgent.match(/msie/gi))) if (window.SezWho.Utils.callJSFramework)SezWho.Utils.callJSFramework();</script></p>
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