Comments on: The bar to deliver customer service “delight” is ridiculously low http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Thu, 02 Feb 2012 20:00:16 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Natalie Ferguson http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/comment-page-1/#comment-454 Natalie Ferguson Mon, 26 Jun 2006 19:41:23 +0000 http://emergencemarketing.com/?p=649#comment-454 Ha ha, I was thinking exactly the same when I went to the doctors last week. I checked in for my 2.15 pm appoinment, then sat int he waiting room watching person after person come and go.... While I waited. Eventually I checked my clock and it was almost 3pm. Seeing as noone had come to explain the dealy I wen tback to the counter and politely informed them that I was still waiting for my 2.15. The receptionist looked mildly put out, did a cursory check of her computer (not really sure what she was looking for) then said 'ah well, the doctore must be busy.' So I went back and waited. The best part was I was asked to fill out a satisfaction survey when I arrived... The worst part was knowing that doctors can just get away with it. Ha ha, I was thinking exactly the same when I went to the doctors last week. I checked in for my 2.15 pm appoinment, then sat int he waiting room watching person after person come and go…. While I waited. Eventually I checked my clock and it was almost 3pm. Seeing as noone had come to explain the dealy I wen tback to the counter and politely informed them that I was still waiting for my 2.15.
The receptionist looked mildly put out, did a cursory check of her computer (not really sure what she was looking for) then said ‘ah well, the doctore must be busy.’
So I went back and waited.
The best part was I was asked to fill out a satisfaction survey when I arrived…
The worst part was knowing that doctors can just get away with it.

]]> By: olivier blanchard http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/comment-page-1/#comment-453 olivier blanchard Sun, 25 Jun 2006 18:44:12 +0000 http://emergencemarketing.com/?p=649#comment-453 ROTFL My seat bottom was caved-in on my final flight, (so I was kind of sitting in a hole) but I opted not to give UA a reason to ground the plane by telling anyone. My more adventurous neighbor - whose seat was also on the verge of collapse - complained to a flight attendant who just shrugged and told him that there were no other available seats. I wonder how much worse flying can get. (I guess we'll soon find out.) ROTFL

My seat bottom was caved-in on my final flight, (so I was kind of sitting in a hole) but I opted not to give UA a reason to ground the plane by telling anyone. My more adventurous neighbor – whose seat was also on the verge of collapse – complained to a flight attendant who just shrugged and told him that there were no other available seats.

I wonder how much worse flying can get. (I guess we’ll soon find out.)

]]> By: Nathan Gilliatt http://www.emergencemarketing.com/2006/06/25/the-bar-to-deliver-customer-service-delight-is-ridiculously-low/comment-page-1/#comment-452 Nathan Gilliatt Sun, 25 Jun 2006 17:05:36 +0000 http://emergencemarketing.com/?p=649#comment-452 The sad part is that this won't surprise anyone. It used to be an insult to the airlines to say that flying had become like riding a bus. Now it's an insult to the bus. The sad part is that this won’t surprise anyone. It used to be an insult to the airlines to say that flying had become like riding a bus. Now it’s an insult to the bus.

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