Comments on: Mercedes Benz – poor customer service ROI http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Thu, 02 Feb 2012 20:00:16 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Andrew http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-10046 Andrew Fri, 20 Jan 2012 10:51:36 +0000 http://emergencemarketing.com/?p=567#comment-10046 <strong>Andrew...</strong> [...]Mercedes Benz – poor customer service ROI[...]... Andrew…

[...]Mercedes Benz – poor customer service ROI[...]…

]]> By: auto service repair inexpensive http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-10044 auto service repair inexpensive Tue, 17 Jan 2012 23:41:36 +0000 http://emergencemarketing.com/?p=567#comment-10044 <strong>auto service repair inexpensive...</strong> [...]Mercedes Benz – poor customer service ROI[...]... auto service repair inexpensive…

[...]Mercedes Benz – poor customer service ROI[...]…

]]> By: How to organize business http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-10036 How to organize business Thu, 12 Jan 2012 08:25:16 +0000 http://emergencemarketing.com/?p=567#comment-10036 <strong>How to organize business...</strong> [...]Mercedes Benz – poor customer service ROI[...]... How to organize business…

[...]Mercedes Benz – poor customer service ROI[...]…

]]> By: become a mechanic http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-9498 become a mechanic Thu, 08 Sep 2011 17:14:59 +0000 http://emergencemarketing.com/?p=567#comment-9498 <strong>how to become a mechanic...</strong> [...]Mercedes Benz – poor customer service ROI[...]... how to become a mechanic…

[...]Mercedes Benz – poor customer service ROI[...]…

]]> By: vito http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-5187 vito Thu, 21 Jan 2010 03:28:54 +0000 http://emergencemarketing.com/?p=567#comment-5187 Leased my forth AND LAST MB in first week of nov 2009.Crashed it on Nov.12 2009 as of today Jan 18 2010 car still in shop not nearly repaired.....Reason?MB can not provide shop with parts needed to repair car.Calls to MB customer service....what a joke....on deaf ears...nothing but lame excuses and no satisfaction.....Beware before buying a MB.....Never again! Leased my forth AND LAST MB in first week of nov 2009.Crashed it on Nov.12 2009 as of today Jan 18 2010 car still in shop not nearly repaired…..Reason?MB can not provide shop with parts needed to repair car.Calls to MB customer service….what a joke….on deaf ears…nothing but lame excuses and no satisfaction…..Beware before buying a MB…..Never again!

]]> By: max Lorenz http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-2964 max Lorenz Mon, 16 Feb 2009 22:15:06 +0000 http://emergencemarketing.com/?p=567#comment-2964 These postings all sound too familiar. I have a 1998 S-500 with 120,000 mi and it developed a vibration any time the engine was under load while on a trip from Atlanta to Arizona. I had the tires checked Beaumont TX for balance and they were fine. It got worse and I took it to the Austin TX MB dealer and they replaced a steering shock and a serpentine belt for $700+ and when I arrived in Albuquerque NM I took it to the MB dealer and They charged me $800+ for a mass air sensor. But the car was unchanged. So I completed the trip and the dealer here says that it may be a torque converter but he can't be sure. I love the car and planned to drive it another ten years but this incessant part swapping and the attendant costs are about to change my mind. Do any of you have any advice for me? These postings all sound too familiar. I have a 1998 S-500 with 120,000 mi and it developed a vibration any time the engine was under load while on a trip from Atlanta to Arizona. I had the tires checked Beaumont TX for balance and they were fine. It got worse and I took it to the Austin TX MB dealer and they replaced a steering shock and a serpentine belt for $700+ and when I arrived in Albuquerque NM I took it to the MB dealer and They charged me $800+ for a mass air sensor. But the car was unchanged. So I completed the trip and the dealer here says that it may be a torque converter but he can’t be sure. I love the car and planned to drive it another ten years but this incessant part swapping and the attendant costs are about to change my mind. Do any of you have any advice for me?

]]> By: Chris http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-2592 Chris Thu, 20 Nov 2008 14:42:22 +0000 http://emergencemarketing.com/?p=567#comment-2592 I bought a car at buckhead mercedes in Atlanta, certified car, one of their loaner cars, had never been titled. Drove it around the block to test drive. Bought the car. Drove it the two hours home and realized that the tires needed to be balanced. Returned in a month to have that done and the check engine light was coming on. They gave me a loaner and I came back at the end of the Saturday. They charged me for the balancing. Like a sap I paid it. Took it up with the salesman. (Brian Light) He said they would reimburse. When I paid I also found out that the front left wheel was bent. I should have put my foot down right then and there, but did not. 2nd mistake. I never received a check. a couple months later was in Atlanta and stopped by again, wasted thirty minutes. The guy who sold me the car was no longer employed there. Sales manager Mark Hubbard researched it while I waited and he said he could take care of it. Again it was a Saturday and there was no one who could write a check. I never received a check and I never received so much as a phone call. I am mainly driving the car short commutes to work. When I take it for a long trip notice the vibration in the steering more. I went a long time but eventually had to replace the front bent left wheel. A five hundred dollar expense. This is a certified MB. I think they rushed this loaner car out onto the lot and never went thru it. The salesman told me they moved it to the lot so they would have some c class cars available. Jeremy Smith the sales manager who sold me the car is no longer with them. I called and asked for him and another guy answered and he said he would call me back and never did. They don't even call you back to say no sorry we cannot do that for you. Its my mistake for not putting my foot down right away. I don't like being forced to be an ass about something in order to get the proper thing done. Evidently that what it takes in society today. I am on my way to the local volvo dealer. No more MB's for me. I bought a car at buckhead mercedes in Atlanta, certified car, one of their loaner cars, had never been titled. Drove it around the block to test drive. Bought the car. Drove it the two hours home and realized that the tires needed to be balanced. Returned in a month to have that done and the check engine light was coming on. They gave me a loaner and I came back at the end of the Saturday. They charged me for the balancing. Like a sap I paid it. Took it up with the salesman. (Brian Light) He said they would reimburse. When I paid I also found out that the front left wheel was bent. I should have put my foot down right then and there, but did not. 2nd mistake. I never received a check. a couple months later was in Atlanta and stopped by again, wasted thirty minutes. The guy who sold me the car was no longer employed there. Sales manager Mark Hubbard researched it while I waited and he said he could take care of it. Again it was a Saturday and there was no one who could write a check. I never received a check and I never received so much as a phone call. I am mainly driving the car short commutes to work. When I take it for a long trip notice the vibration in the steering more. I went a long time but eventually had to replace the front bent left wheel. A five hundred dollar expense. This is a certified MB. I think they rushed this loaner car out onto the lot and never went thru it. The salesman told me they moved it to the lot so they would have some c class cars available. Jeremy Smith the sales manager who sold me the car is no longer with them. I called and asked for him and another guy answered and he said he would call me back and never did. They don’t even call you back to say no sorry we cannot do that for you. Its my mistake for not putting my foot down right away. I don’t like being forced to be an ass about something in order to get the proper thing done. Evidently that what it takes in society today. I am on my way to the local volvo dealer. No more MB’s for me.

]]> By: Namrata http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-2166 Namrata Wed, 27 Aug 2008 21:23:54 +0000 http://emergencemarketing.com/?p=567#comment-2166 We live in FL and have a 2005 C240 with 40000 miles on it. The car gave up on my husband and he had to be towed in by the dealership and they replaced teh catalytic converter. The night we got it back ,it started making a knocking noise. We took it back the very next morning and after a day and a half of diagnostics the dealer - Mercedes Benz of South Orlando said there is water in the oil of your car, your engine will have to be replaced. You might want to contact your Insurance as this is a "hydro-locked" engine and will be covered by Insurance. The Insurance adjustor inspected the car to find that there was no evidence of our car ingesting water through the intak or anything and that the fault is from within the engine. Which you'd think would be covered by warranty. But our dealer keeps insisting its an external influence and not a warranty issue. The dealer gave us a loaner vehicle after 10 days of our car sitting in their shop. They refuse to even consider that its a manufacturing fault with the engine, tell me how could a piston in the engine become bent in the due course of driving this car to and from work? I dont know what to do. I am apalled to see there are others who have been mistreated by Mercedes Benz dealers and the company itself We live in FL and have a 2005 C240 with 40000 miles on it. The car gave up on my husband and he had to be towed in by the dealership and they replaced teh catalytic converter. The night we got it back ,it started making a knocking noise. We took it back the very next morning and after a day and a half of diagnostics the dealer – Mercedes Benz of South Orlando said there is water in the oil of your car, your engine will have to be replaced. You might want to contact your Insurance as this is a “hydro-locked” engine and will be covered by Insurance. The Insurance adjustor inspected the car to find that there was no evidence of our car ingesting water through the intak or anything and that the fault is from within the engine. Which you’d think would be covered by warranty. But our dealer keeps insisting its an external influence and not a warranty issue. The dealer gave us a loaner vehicle after 10 days of our car sitting in their shop. They refuse to even consider that its a manufacturing fault with the engine, tell me how could a piston in the engine become bent in the due course of driving this car to and from work? I dont know what to do. I am apalled to see there are others who have been mistreated by Mercedes Benz dealers and the company itself

]]> By: james http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-389 james Tue, 09 Oct 2007 17:02:11 +0000 http://emergencemarketing.com/?p=567#comment-389 I am thinking of getting one I found this article at <a href="http://www.mercedestuningmag.com/" rel="nofollow">http://www.mercedestuningmag.com/</a> that gives a lot of details about this model . I am thinking of getting one I found this article at http://www.mercedestuningmag.com/ that gives a lot of details about this model .

]]> By: wayne http://www.emergencemarketing.com/2006/04/09/mercedes-benz-poor-customer-service-roi/comment-page-1/#comment-388 wayne Fri, 31 Aug 2007 08:06:55 +0000 http://emergencemarketing.com/?p=567#comment-388 Marshall Motors Mercedes Parramatta, in Australia, really ripped off my wife recently - they charged her A$1,285 for service labour only - she dropped the car in at 9.30am and picked it up at 5pm. Apparently 6 Brain Surgeons were engaged by Marshall Motors Mercedes Parramatta Australia to work on my wifes car. What a ripp-off! Absolutely gold Marshall Motors Mercedes Parramatta!!! I will never go back there again!!! Marshall Motors Mercedes Parramatta, in Australia, really ripped off my wife recently – they charged her A$1,285 for service labour only – she dropped the car in at 9.30am and picked it up at 5pm.

Apparently 6 Brain Surgeons were engaged by Marshall Motors Mercedes Parramatta Australia to work on my wifes car.

What a ripp-off! Absolutely gold Marshall Motors Mercedes Parramatta!!! I will never go back there again!!!

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