Comments on: Negative word of mouth hurts retailers http://www.emergencemarketing.com/2006/03/09/negative-word-of-mouth-hurts-retailers/ Thoughts on marketing, innovation, social networking, new products and the impact of technology on all those thingies Thu, 04 Dec 2008 20:24:52 +0000 http://wordpress.org/?v=2.5.1 By: Mary's Blog http://www.emergencemarketing.com/2006/03/09/negative-word-of-mouth-hurts-retailers/#comment-320 Mary's Blog Thu, 09 Mar 2006 11:02:38 +0000 http://emergencemarketing.com/?p=549#comment-320 <strong>Silence is NOT Golden.</strong> This seems to be my day for “simply” sending you along to links. But, this one, Negative word of mouth hurts retailers speaks to one of the blind spots I see with clients in discussing WOM (Word-of-Mouth) viral, grassroots, guerilla (pick...

Silence is NOT Golden.

This seems to be my day for “simply” sending you along to links. But, this one, Negative word of mouth hurts retailers speaks to one of the blind spots I see with clients in discussing WOM (Word-of-Mouth) viral, grassroots, guerilla (pick…

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