It’s a fact – word-of-mouth (WOM) continues to grow in importance in consumer awareness, trial, and purchase of new products. In fact the study finds that “consumers are 50% more likely to be influenced by WOM from their peers than by radio/TV ads.”
Interestingly enough the study also found: “important correlations between consumers who regularly skip over or delete television or online ads and those who shape, create, and absorb consumer-generated media (defined as experiences, opinions and advice posted on the Internet by consumers for others to read and share). “Active ad skippers,” for example, are 25 percent more likely to create and respond to CGM on Internet message boards, forums and blogs.”
Other interesting findings include:
- Teens lead all segments in overall CGM creation but remain more trusting of advertisers
- Bloggers create an enormous amount of CGM, elevating their overall inlfuence
- Negative reactions to “shill” marketing – that is when people are paid to spread WOM – no surprise here
Of course it’s always fun to watch dinosaurs in the making – see what Bill O’Reilly has to say about CGM.