Pathetic – but in line with the quality of their products. Yes I did finally buy a Benz for my wife a few years ago. That thing has been nothing but trouble ever since we bought it…the car has 60K miles and has been leaking oil for a couple of years, the air conditioning has an “unexplainable” leak, the electrical system goes berserk every now and again, and the car seems to need new breaks every few thousand miles. Oh and did I mention that the customer service department in most dealerships in the area sucks – like in being rude, expensive and non-helpful. They seem to have adopted the attitude “you should consider yourself lucky that you can use our product.”
Although they do start out their “Rules of the Blog” on a positive note: “In the spirit of honest, free-flowing conversation we’d prefer you post comments using your real name” it quickly deteriorates after that –
- Users must stay on topic within any given thread
- Blog users must not post sensitive personal information. (I guess that includes what I just described as my personal experience)
- The FireHouse.biz is not intended as a forum for outside suggestions, including but not limited to those which pertain to vehicle design, product attributes, marketing or advertising, and no such material will be posted.
What the heck do they want? Use the blog as a one way broadcast channel?
Oh well…time to short the stock!