Dell finally responds

August 23rd, 2005 francois Posted in customer service |

According to Online Media Daily, it sounds like Dell finally decided to take the blogosphere seriously (here). In the article, a Dell spokesperson says that they started the new program it a month ago. Too bad they did not talk about it a month ago - a lot of damage has been piled on in that time.

When a crisis hits you in the Blogosphere, response time is of the essence. In this new era companies should all have revised crisis management plans!

[Technorati Tags: customer service dell crisis management]

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