I have always had good experiences with my Dells, but recently Jeff Jarvis over at Buzzmachine bought what seemed like a Dell-lemon and blogged about it (here). It quickly spread across the blogosphere (boy, do I hate that word) and a ton of other unhappy customers started to chime in as well. Then yesterday Dwight Silverman from the Houston Chronicle wrote about his interview with some Dell PR person who basically said – we do not respond to online comments and do not need a corporate blog! (here – via Micropersuasion).
Even though I have personally been happy with them over the years, I am sure that I would not have recommended a Dell to a friend – which I did just a month or so ago. And I am sure that I would have done a lot more due diligence into alternative brands when I bought my new top of the line machine 1 1/2 month ago. Don’t marketing people at Dell get this???
And if they let this go a little longer, Google searches for Dell will turn up all kinds of negative stuff…
Dell – wake up! The rules have changed!