We went to a local restaurant here last night and had another one of those nightmarish dining experience caused by an abnoxious waitress. When I add this to the incompetence of the attwireless (I guess now Cingular) person I dealt with a few weeks ago and the absolute farce that I had to go through to get Adelphia’s high speed internet access installed, I am seriously wondering about the state of customer service in this country.
I am saying this country because in a lot of other countries you kind of expect that. But in this country that was always one of the things that stood out for me – the high quality/friendly customer service.
Where has it gone? We cannot blame outsourcing! How come the marketing departments of those companies are not all over this problem. I am sure they realize that all customer touch-points influence the brand – not just the product line-up and the promotional stuff…
…but then again, maybe not.